An Auto rickshaw or taxi cannot refuse to ferry you. You can raise complaint against such offenders using app or by calling toll free number. You should just stop an auto or taxi and get in, after that tell the driver the destination. The driver cannot force you from getting out. In case, they refuse, look around and see if you can spot a traffic police or police person and call for his attention. You can even call 100 immediately from your cell phone in case the driver tries to be physical. Alternatively you can register your complaint using the below steps. Complainants name will not be disclosed.